Install and update problems
Windows and macOS warn you the first time you open KaDeep Studio Pro. This page shows each warning and the way past it.
Why the warnings appear: the 4.0 apps are not signed with a Microsoft certificate or notarized by Apple yet. Windows and macOS cannot check who made them, so they ask you once. Download KaDeep only from releases.kadeep.ai.
| You see | Where | Go to |
|---|---|---|
| Windows protected your PC | Windows | Step 1 |
| cannot be opened because the developer cannot be verified | Mac | Step 2 |
| KaDeep Studio Pro is damaged and can’t be opened | Mac | Step 3 |
| The app does not update, or updates every time | Both | Step 4 |
1. “Windows protected your PC”
Section titled “1. “Windows protected your PC””Microsoft Defender SmartScreen stops installers it does not recognize.
-
Choose More info.
✕Windows protected your PC
Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.
1More info
Don’t run -
Check that the app is KaDeepStudios-…-windows-x64-setup.exe. Then choose Run anyway.
✕Windows protected your PC
Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.
2Run anywayDon’t run
No Run anyway button? Your company’s IT policy blocks unrecognized apps. Ask your IT team to allow the installer, or to install it for you.
2. macOS says it cannot verify the developer
Section titled “2. macOS says it cannot verify the developer”-
Open Applications. Hold Control and click KaDeep Studio Pro, then choose Open.
KaDeep Studio Pro -
macOS asks again, now with an Open button. Choose Open.
macOS cannot verify the developer of “KaDeep Studio Pro”. Are you sure you want to open it?
By opening this app, you will be overriding system security which can expose your computer and personal information to malware.
2OpenMove to TrashCancel
-
Try to open KaDeep Studio Pro once. When macOS says it cannot open it, choose Done.
-
Open System Settings › Privacy & Security.
-
Scroll to Security. Next to the message about KaDeep Studio Pro, choose Open Anyway.
Security
Allow applications fromApp Store & Known Developers“KaDeep Studio Pro” was blocked to protect your Mac.2Open Anyway -
Enter your Mac password. Choose Open Anyway again.
The Open Anyway button shows for about an hour after you tried to open the app. If it is gone, open the app once more, then go back to Settings.
3. macOS says the app is damaged
Section titled “3. macOS says the app is damaged”The app is not damaged. macOS kept the download warning on it. Open Terminal, paste this line and press Return:
xattr -cr "/Applications/KaDeep Studio Pro.app" && open "/Applications/KaDeep Studio Pro.app"It clears the warning and opens the app. If KaDeep is not in Applications, drag it there first.
4. The app does not update
Section titled “4. The app does not update”KaDeep checks for updates while it is open. It asks you to restart when one is ready.
| What happens | Why | What to do |
|---|---|---|
| Check for Updates… says it is up to date, but a colleague has a newer version | Updates reach computers over a few hours | Wait, or check again later. |
| “… will install when you quit” | A session is still running on this computer | Finish or stop the session, then quit KaDeep. |
| On a Mac, the update never installs | KaDeep runs from the download, not from Applications | Quit KaDeep, drag it into Applications, and open it from there. |
| Nothing happens after Restart | The update is still downloading | Watch the menu item: it shows Downloading update… N%, then Restart to Update. |