Everyone
Two views of one workspace
Manage puts every page in a three-level sidebar, with nothing hidden in tabs. Hands-on puts your chats with the agent in front and opens pages as tabs beside them. Both show the same data, so switching never changes a number.
- Manage is the default; Hands-on is one switch away
- The agent’s work shows as a live thread
- The same frame in both views, so nothing moves

















